Terms and Conditions

 

 

Terms and Conditions

These Terms and Conditions (“terms”) set out the terms which you agree to when you use and/or shop from LUNJA HOUSE website www.lunjahouse.co.uk (“site”).  If you do not agree to any of these terms you must not use our site or shop from us.

 

Introduction / Who we are

The site is operated and all goods ordered are supplied, by Lunja House  ( whose registered in London, w12  ) (“we”, “us”, “our”).

 

Use of the site

The site is directly solely at consumers who access this website from the United Kingdom and the site and the products sold on it are accordingly only appropriate for use only in this location. You will be responsible for ensuring compliance with local laws if you are outside of the United Kingdom.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

 

Placing an order

When you place an order with us it forms an offer to purchase our goods. We will confirm our acceptance of your order when we dispatch the goods from our warehouse.  At this point a contract based upon these terms is formed between you and us.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods, because we are unable to meet a delivery deadline you have specified or because we believe that the order has been placed contrary to these terms.  In particular, where we suspect that customers are buying large numbers of items for the purposes of reselling them, we reserve the right to cancel these orders at any point up to the item being dispatched.

Making changes to your order

If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

 

Products

Goods and their packaging may vary slightly from their pictures. All photography is for illustrative purposes only and the actual item may vary in colour, design and size. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your goods may vary slightly from those images.

We update our web site regularly with stock that we have available however, if you order an item and it is out of stock (for example, due to unprecedented demand) then we will refund you the amount for the item and any associated services such as delivery or gift wrapping. Where your order contains multiple items, we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.

 

Prices

The prices payable for goods that you order are as set out in our website. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

The price of the goods (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the goods advised to you is correct. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.

It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the price of the goods at your order date is less than our stated price at your order date, we will charge the lower amount. If the price of the goods at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mis-pricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

From time to time we may have a promotion which may involve a discount on the price of our goods. Please check the terms and conditions relevant to those promotions together with the following that shall also apply:

•           Flash or time limited sales discounts for flash sales or limited time only promotions are only available during the specified times of the promotion upon the application of the relevant discount code at checkout. Online times may differ to the in-store times so please check before you visit our store to avoid missing the promotions. The manually applied code cannot be used in conjunction with any other codes, promotions or offers. Flash sale  or limited time promotions are subject to a maximum of five items per order.

 

Payment options

We offer a range of payment options which you can find by clicking here. For use of gift cards please see our Gift Card Page .

For goods, you must pay for before we dispatch them. We will not charge your credit or debit card until we dispatch the goods to you. 

For subscription services, you must pay for before we dispatch them. We will not charge your credit or debit card until we dispatch the goods to you. 

 

Delivery

We have a range of delivery options which you can select at the checkout. For details of the different delivery options, timescales, exclusions and charges please see the Delivery page on the site . 

Delivery costs are also clearly listed on our Delivery page and at the checkout (before your order is completed).

Please note that we use third party carriers to deliver the items to you and they may have their own rules regarding the delivery of products to you. Please not there may be circumstances beyond their reasonable control which means that they cannot deliver within the timescales stated (such as adverse weather conditions, changes in governmental rules or conflicts which may affect the logistics centre). In such case we or they will try and notify you as soon as possible.

If on delivery goods you have ordered are not contained within your delivery or the Goods are damaged you should notify this as soon as possible to Customer Services and in any event within 72 hours of receipt of your parcel. In such case you must keep all packaging as you may be asked to return it.

If an item fails to arrive with you after being dispatched by ourselves we have to wait for a period of 15 working days (10 working days for next day delivered items) from the date of dispatch before we can offer a refund or redelivery of that item. This is due to the fact our couriers will not consider an item lost until this point, so it is still likely that the item will still arrive. If the item doesn’t arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a re-delivery. Please note that any non-delivered items must be reported to us in writing or email within 10 days of dispatch. Any issue reported to us outside of this time period will not be able to be refunded or replaced.

We may have to suspend the supply of a product to:

•           deal with technical problems or make minor technical changes;

•           update the product to reflect changes in relevant laws and regulatory requirements;

•           make changes to the product as requested by you or notified by us to you in accordance with these terms.

We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency.

Goods will be your responsibility from the time we deliver the product to the address you gave us. You own a product which is goods once we have received payment in full..

When ordering goods for delivery overseas, your order maybe subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. International deliveries are subject to opening and inspections by customs authorities.

 

Returns

You can return any goods to us within 90 days of purchase. You will need to follow the returns process  set out on the site in order to return an item.  We will replace the goods (subject to availability) or refund your payment at your option. You will lose this right if you damage or break the seal on the goods (unless you are otherwise permitted to return the item in accordance with these terms).

Fragrances that have engraving/personalisation applied to them, greeting cards with a personalised message  and gift wrap with a personalized ribbon are not eligible for return or exchange. In order to ensure your order is as expected, please make sure you check your message on-screen before submitting your order, that the message is correct (especially spelling) and as you intended. We can only accept messages that contain letters and numbers, and cannot accept messages with special characters, symbols or any messages that may contain offensive or inappropriate language. All fragrance bottles that are eligible for engraving have pre-set positions where the engraving message is applied. We try to select the optimum position for your message.The personalised ribbon service is available with gift wrapping only.

 

Cancelling your order because of a change of mind

You may cancel your order because you’ve changed your mind, at any time within the first 14 days from the point mentioned below in accordance with your statutory right to cancel the order under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 day period starts from: (a) for goods -  the date on which you / your nominated recipient received the date we accept your order .

You cannot cancel the order if you have broken the seal on the goods or  you have personalised the goods for example, with engravings or other personal messages.

To cancel your order in this manner contact Customer Service. If you have purchased goods, you will then be required to return the goods to us.

What will happen when you cancel your order depends on the products you are purchasing from us:

•           For goods purchased you will receive a refund of the purchase price and a contribution of your delivery charges (up to an amount which reflects the cheapest delivery method available). Your refund will be made within 14 days from the day on which we receive the goods back;

If you cancel because of a change of mind we will refund you the price you paid for the Goods and a portion of the delivery costs which is equivalent to the cheapest available method of delivery to you. If you have purchased.  The refund will be made within 14 days from the day on which we receive the Goods back from you or if earlier the day on which provide evidence that you have sent the Goods back to us.

 

Your right to end the contract

In addition to the right to cancel the contract you may also have the right to end the contract if what we have supplied to you does not accord with your statutory rights, for example if the Goods are faulty.  You should contact our Customer Services team below if you think this is the case.,

 

Our right to end the contract

We may end the contract for all or some of the Goods by writing to you if:

•           You do not make payment for the goods;

•           You do not provide us with necessary information for us to be able to provide you with the Goods;

•           You do not within a reasonable time allow us to deliver the products to you.

In such circumstances we will refund any amounts you gave paid in advance for the Goods we have not provided but we may deduct or charge you for the net costs incurred as a result of your breaking the contract.

 

Specific terms relating to your use of the site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

You may not use the site:

•           In any way that breaches any applicable local, national or international law or regulation.

•           In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

•           For the purpose of harming or attempting to harm minors in any way.

•           To bully, insult, intimidate or humiliate any person.

•           To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

•           To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

•           To upload terrorist content.

We are the owner or the licensee of all intellectual property rights in our site (including without limitation our trade marks, trade names and logos) (“Intellectual Property Rights”), and in the material published on it. All such rights are reserved.  Use of the site does not give you a right or licence to use such Intellectual Property.

You must not specially use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify Customer Services.

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of): any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same. Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.The terms comprise an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790) but shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

Contacting us

You can contact us by telephoning our customer service team or by writing to us at info@lunjahouse.co.uk.

We expect all communications with our staff to be courteous and respectful. Unreasonable behaviour will not be tolerated under any circumstances. Unreasonable behaviour is deemed to be but is not limited to aggressive or abusive behaviour, unreasonable demands and excessive levels of contact. Should we deem that any of these actions (or any other inappropriate conduct) is taking place then we reserve the right to do the following:

   - Limit communication.

   - Where communication is by telephone terminate the call.

   - Refer the matter to the police where a criminal offence has been threatened or committed.

   - Where circumstances are serious enough to warrant legal restrictions, we may apply for an injunction or court order to prohibit contact or poor behaviour.

We will always inform you in writing what action we are taking and why.  We will also record all incidents of unacceptable behaviour.

 

Other important terms

We may transfer our rights and obligations under these terms to another organisation.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts who will have non-exclusive jurisdiction.

 

 

Gift Card Terms

•           The Gift Card or E-Gift Card cannot be exchanged for cash or any other vouchers, and cannot be re-sold;

•           the balance of your Gift Card or E-Gift Card can be checked in-store or online;

•           no change will be given as part of a Gift Card or E-Gift Card transaction, but any remaining balance can be used for future purchases;

•           in the event that the balance on the card is not redeemed after 12 consecutive months the Gift Card or E-Gift Card will automatically expire and the remaining balance will be cancelled;

•           we will not be responsible if an incorrect email address is submitted at the time of purchasing a Gift Card or E-Gift Card. If the Gift Card or E-Gift Card you purchase is sent to someone else, it will not be replaced, or its value refunded;

•           we cannot replace or reimburse the Gift Card or E-Gift Card if it is lost or stolen;

•           you are not able to top-up an existing physical Gift Card online (this must be done in-store) and expired or de-activated cards cannot be re-used;

•           in the event you would like to cancel an order where you have used a Gift Card or E-Gift Card as payment or you have any questions or concerns please contact our customer services team.

•           when you buy product(s) online using an E-Gift Card (for the full order amount), after you have returned the product(s) by post, your refund will be credited to a new E-Gift Card and not by any other payment method e.g. cash or bank transfers. Please check our Returns policy for more information on how to return product(s);

•           if you buy product(s) online for more than the value of the Gift Card or E-Gift Card and pay part of the amount using a Gift Card or E-Gift Card and pay the remainder using an alternative payment option, then after your item has been returned via post, the amount you paid via the Gift Card or E-Gift Card will be credited to a new Gift Card or E-Gift Card and not by any other means e.g. cash or bank transfers. The amount you paid using the alternative payment option will be credited using that same payment method;

 

•           we do not allow payment for Gift Cards or E-Gift Cards by Klarna, PayPal Credit or Apple Pay;

•           Gift Cards or E-Gift Cards cannot be used in conjunction with any other discount or promotion online at the time of purchase.

 

COOKIE POLICY

 

1. What are cookies?

Cookies are small files that some websites can install in their devices or computer terminals and which constitute procedures for automatically collecting information on Internet users during their visit to a given website in order to, among other activities, recognize them as return visitors and accordingly personalize their experience, provide faster browsing, collect statistical information, and/or store preferences and browsing habits.

Cookies are useful because they allow websites to better tailor their functioning to user preferences and help the managers of websites to improve the services offered using the information collected through cookies.

2. Types of cookies

 

• Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
• Social Media Cookies: These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

 

 

CONTACT US

If you have any questions about us, these terms, our website or our products, please please refer to the Consumer Services Support Centre .  We will confirm receipt of this by contacting you in writing, normally by e-mail.