Frequently Asked Questions
HOW LONG WILL MY FRAGRANCE LAST ON MY SKIN?
Our fragrances comprises head, heart and base notes. The head notes disappear in 15 minutes or so, but the base notes may linger all day – especially if one wears a strong eau de parfum.
A perfume fades faster when the air is dry, and spirits are high. But the memories? They last a lifetime.
ARE YOUR PERFUMES CRUELTY-FREE?
All our perfumes are cruelty-free and we are committed to ethical and sustainable practices in our craft.
WHY DO I LOVE SOME FRAGRANCES AND LOATHE OTHERS??
- A We are conditioned to have smell preferences, and our response is based partly on our individual genetic make-up (our DNA), and partly on our life experiences. So: that crushed tomato leaf note that reminds you of a beloved grandmother and her greenhouse – or the jasmine that was growing round a door when you were poorly on holiday, and which you can hardly stomach. Technically, we all have an ‘olfactory fingerprint’, which is unique to us: it is our life’s experiences all locked away in our smell memory. In the same way that we each respond differently to different smells, we don’t all like the same pictures, or the same music. (And wouldn’t life be boring, if we did…?)
DO YOU OFFER INTERNATIONAL SHIPPING?
DO YOU HAVE AN ENVIRONMENTAL POLICY STATEMENT?
We’re glad you asked.
We implement our policy through an environmental and social strategy that focuses on these key objectives:
- Lunja House will conduct all operations in a manner that demonstrates its respect for the environment and for people and awareness of potential environmental and social impact.
- Lunja House is committed to improving and enhancing environmental and social performance on a continuous basis.
- Environmental and social sustainability will be part of everyday decision making.
- Sourcing of raw materials and processes will be consistent with a positive approach to the environment and our business principles of excellence in product, design and quality.
- Penhaligon's will only employ suppliers who adhere to the principles of Lunja House's Environmental Policy and work with them to reduce the environmental challenges.
- Lunja House will rigorously adhere to all current environmental and social laws and regulations and commit to other voluntary principles to which we subscribe.
- Lunja House will increase awareness of environmental and social responsibilities among staff and customers.
- Lunja House will minimise waste and pollution and develop and operate environmentally sound waste management procedures.
- Lunja House will keep on fostering a culture of diversity & inclusion amongst all our teams globally.
HOW DO I REGISTER?
You’ll need to register in order to follow up with your order with Lunj House
As long as you have a valid email address, then you can head over to our sign up page to get in on all the action.
HOW CAN I TRACK MY ORDER?
Fear not – an email will land in your inbox as soon as your order is shipped, replete with all tracking particulars.
UK and EU order tracking:
You will receive a text by the courier on the number you provided at the time of placing your order.
We also recommend opening an account where you can easily check the status of your order and find the tracking link once the order has been dispatched.
We endeavour to deliver your wonderful purchases as swiftly as possible. They’ll arrive by courier, and a signature will normally be required.
ARE MY PERSONAL DETAILS SAFE IF I CREATE AN ACCOUNT?
You can rest assured that shopping with Lunja house is safe.
We’re fully compliant with the data protection act so we care about keeping your details secure.
For further information, please visit our our Terms & Conditions page.
I HAVE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
Don’t worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we’ll send you instructions on how to get this reset.